Why Negotiating Rates Over the Phone for Trucking Is No Longer An Option

As transportation management continues to evolve, the way we arrange rates for trucking is also changing. Arranging rates over the phone used to be the norm, but it’s no longer an efficient or effective option. Here are some reasons why:

Time-Consuming

Arranging rates over the phone is a time-consuming process, especially if you have to negotiate rates with multiple carriers or shippers. It takes up significant time in your workday, leaving you with less time to focus on other important tasks.

Inefficient

Arranging rates over the phone can also be an inefficient process, as it may involve a lot of back-and-forth communication with carriers and shippers to finalize rates. This leads to miscommunication, errors, and delays in the transportation process.

Limited Availability

If you are only able to arrange rates over the phone during specific hours or on certain days, this can limit your flexibility and may not be convenient for carriers or shippers who need to arrange transportation outside of those times.

Difficulty Tracking Information

Keeping track of all the information related to rates arranged over the phone is challenging, especially if you are handling a large volume of shipments. It is easy to lose track of important details, leading to mistakes and missed opportunities.

Technological Advancements

With advancements in technology, there are more efficient and effective ways to arrange rates for trucking, such as using online marketplaces or freight management systems (FMS). These options provide greater visibility and control over the transportation process while saving time and reducing costs.

Online Marketplaces

Online marketplaces, such as Evotrux, allow shippers and carriers to connect and arrange rates online. This can save time and reduce the need for phone negotiations while increasing the output of single efforts.

API Integrations

API integrations further help streamline transportation operations, including arranging rates.  Connecting Evotrux with operating systems such as ERP’s etc. help to automate processes, track carrier performance, and provide real-time visibility into transportation operations.

Client Satisfaction

Logistics professionals are often overwhelmed with the number of phone calls and emails they have to manage daily.  Quoting customers online creates efficiency for both shippers and carriers and can increase customer satisfaction and loyalty.

Arranging rates over the phone may have been the norm in the past, but it is no longer an efficient or effective option. With the advancements in technology and the availability of alternative solutions, it's worth considering the benefits of using an online marketplace/freight management system to streamline transportation operations to save time and money.