Why Shippers Should Request ETAs from Carriers instead of Location Updates
When tracking shipments, shippers often rely on location updates from carriers. However, this approach has limitations. While knowing the location is useful, it doesn't provide the full picture of when the shipment will arrive. In this blog post, we explore why shippers should request updated ETAs from carriers rather than locations and how this helps improve their supply chain visibility.
The Limitations of Location Updates
Location updates provide shippers with basic understandings of where their shipments are but not when shipments will arrive at their destination. This leads to uncertainty and makes it difficult for shippers to plan their operations.
Why ETA Updates Matter
ETA updates on the other hand, provide shippers with better understanding of when their shipments will arrive. This information helps shippers coordinate their operations more effectively, helping them provide better service to their customers.
How ETA Updates Improve Supply Chain Visibility
By receivingETA updates from carriers, shippers improve their supply chain visibility.
Accurate ETA information allows shippers to better plan and coordinate their operations. They can ensure necessary resources are in place to receive and process shipments, avoiding costly delays and bottlenecks.
Updated ETAs help shippers communicate more effectively with their customers so they can provide more accurate delivery estimates, which builds trust and improves customer satisfaction.
Requesting ETA Updates Through Evotrux's Live Chat Feature
An effective way of receiving ETA updates is through the live chat feature on Evotrux. Shippers can request ETA updates from carriers they are working with in real time. Additionally, shippers can use the live chat feature to communicate special instructions or requirements, helping to ensure their shipments are delivered in a timely and efficient manner.
Conclusion
While location updates are helpful, they provide a limited view of when shipments will actually arrive. By receiving ETA updates from carriers, shippers improve their supply chain visibility and better plan their operations. ETA updates also allow shippers to provide better service for their customersleading to increased retention. Prioritizing ETA updates over location updates and using features like Evotrux's live chat, shippers improve the efficiency and effectiveness of their supply chain operations.